Experiencing Cacheing Issues SP Page Builder 5 - Question | JoomShaper

Experiencing Cacheing Issues SP Page Builder 5

L

Lynn

SP Page Builder 6 months ago

Using the most recent template, Investa, and running into a lot of cacheing issues with the SP Page Builder 5. Whenever I make a change or delete a page, it makes it, but I can't see it on the backend unless I go to another browser. From there, it erases any changes I make to a page.

I have had to use my browser inspect tool and disable the cache, and that still doesn't entirely work. Ultimately, this has made it very difficult to edit the site.

Searched the forum, but I didn't see anyone else with this issue. Also, our Joomla cache is turned off.

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24 Answers
Toufiq
Toufiq
Accepted Answer
Senior Staff 6 months ago #126737

Hi there,

I appreciate you reaching out. I sincerely apologize for this oversight. We didn't face this type of issue. I think this issue occurred for the server caching issue. Did you contact your hosting provider?

-Thanks

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L
Lynn
Accepted Answer
6 months ago #127047

We are the hosting provider. We didn't see anything wrong on our end. So that is why it is very confusing. We have had to disable cache through the inspect tool in order to actually work on our sites.

Any other suggestions? Any suggestions as to why you think this might be happening on the hosting side of things?

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Toufiq
Toufiq
Accepted Answer
Senior Staff 6 months ago #127109

Cause, It works fine on localhost and another testing server. That's why i said. Thanks

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L
Lynn
Accepted Answer
5 months ago #129876

Hi Toufiq,

I'm very confused because I don't have this problem with Page Builder 3 or 4. So are we sure it is something on my end and no extra cacheing pieces were added to the version 5?

Also, can you eplain what you mean by a "server cacheing issue?" If it is a server issue, when we deactivate the cacheing from the debugger than the page works. Shouldn't it still not work if it is an issue with our server?

If it really is a problem with our server, would you know what setting might be controlling that that I need to change.

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Toufiq
Toufiq
Accepted Answer
Senior Staff 5 months ago #129964

Developer team is checking this issue. Did you use cloudFlare on your site?

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L
Lynn
Accepted Answer
5 months ago #130104

We are not using cloudFlare on our site.

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Toufiq
Toufiq
Accepted Answer
Senior Staff 5 months ago #130184

Will you please provide me the Hosting access to check the issue?

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L
Lynn
Accepted Answer
5 months ago #130609

Here you go

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Toufiq
Toufiq
Accepted Answer
Senior Staff 5 months ago #130707

Please check now. I have added this code inside the .htaccess file. It occurred for the server caching problem.

# DISABLE CACHING 
<IfModule mod_headers.c>    
Header set Cache-Control "no-cache, no-store, must-revalidate"  
Header set Pragma "no-cache"    
Header set Expires 0 
</IfModule> 
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Toufiq
Toufiq
Accepted Answer
Senior Staff 5 months ago #130619

I will give you feedback by tomorrow. Thanks

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Gerald W.
Gerald W.
Accepted Answer
4 months ago #134494

I am also experiencing this and my clients are beyond frustrated. You guys really need to fix this. It is not a browser issue as it happens on Chrome and Firefox both. It is not the server. It is not Joomla, FIX IT PLEASE I am tired of having to guess at whether I am seeing the correct content and clearing my browser cache after every edit!!!

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Toufiq
Toufiq
Accepted Answer
Senior Staff 4 months ago #134576

Will you please provide me the Joomla administrator access to check the issue?

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LR
Laurent Robin
Accepted Answer
3 months ago #137869

I also have this issue and not only me. that's more than frustrating. What can we do now Toufiq? I'm using SP Builder since it has existed. Never had thoses problems with the previous versions. Also all other extensions are working whatever the browser or server settings! So it's not a server issue but only a SP Builder one. We are at least several frustrated users having the same issue so something must happen on your end i guess.

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Toufiq
Toufiq
Accepted Answer
Senior Staff 3 months ago #138075

Please check now. Add this code inside the .htaccess bottom of the file.

# DISABLE CACHING 
<IfModule mod_headers.c>    
Header set Cache-Control "no-cache, no-store, must-revalidate"  
Header set Pragma "no-cache"    
Header set Expires 0 
</IfModule> 
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LR
Laurent Robin
Accepted Answer
3 months ago #138081

Hey Toufiq, thanks for the reply

I did all this a few day and it did fix my issue. also i use the add-on "cache-killer" on Chrome which is great to be sure the browser also doesn't cache.

disable mod_security on host.

in the htaccess: SetEnv no-gzip 1

<IfModule mod_expires.c>

ExpiresActive Off

</IfModule>

<IfModule mod_headers.c>

Header always set X-Content-Type-Options "nosniff" Header set Access-Control-Allow-Origin 'origin-list' Header set Access-Control-Allow-Credentials true Header set Cache-Control "no-cache, no-store, must-revalidate" Header set Pragma "no-cache" Header set Expires 0 </IfModule>

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Toufiq
Toufiq
Accepted Answer
Senior Staff 3 months ago #138093

So, It doesn't solve your issue?

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LR
Laurent Robin
Accepted Answer
3 months ago #138102

if you read again you will see "it did fix my issue"... ;)

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Toufiq
Toufiq
Accepted Answer
Senior Staff 3 months ago #138109

Thank you so much :)

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S
SPYROS
Accepted Answer
3 weeks ago #147292

Hello there,

I am also experiencing almost the same bug (I am using Helix 3.0.5 & SPPB 5.2.6 on a clean installation of latest Joomla 5.0.2)

I use custom.css and sometimes website reads this css file and many other times does not. I tried this addition to my .htaccess but nothing happened. I also tried to insert these css additions code straight to template.css, but the result was the same.

Note: I placed the <link href="/templates/shaper_helix3/css/custom.css" rel="stylesheet"> first in the <head> section but the result was the same.

Please explain to us what we have to do in order to render custom.css file as it is all the time.

Thank you in advance

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Toufiq
Toufiq
Accepted Answer
Senior Staff 2 weeks ago #148239

Can you share a screencast video about the full scenario?

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J
jimmy102
Accepted Answer
1 week ago #148770

Has there been a fix for this issue yet? Every install with pagebuilder I have to deal with it and it is really starting to slow me down. I have added the code to the htaccess file and sometimes it works sometimes it doesn't. How else can we get around this issue?

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Toufiq
Toufiq
Accepted Answer
Senior Staff 5 days ago #149293

This issue occurred for your hosting caching issue.

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UR
Udo Richter
Accepted Answer
6 days ago #149113

We also have caching issues every time we install a joomla 4 or 5 website with pagebuilder. Trashing pages does not appear to be trashing them, uploading pictures or creating folders within the media viewer are not showing up in frontend despite them being uploaded when I look at the FTP. It is quite frustrating and something that already happened with pagebuilder 4 for a LONG time. I was really hoping this issue would finally be solved with pagebuilder 5. We never had caching issues like this in pagebuilder 3.

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Toufiq
Toufiq
Accepted Answer
Senior Staff 5 days ago #149294

Will you please provide me the Joomla administrator access to check the issue?

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