Experiencing Cacheing Issues SP Page Builder 5
Lynn
Using the most recent template, Investa, and running into a lot of cacheing issues with the SP Page Builder 5. Whenever I make a change or delete a page, it makes it, but I can't see it on the backend unless I go to another browser. From there, it erases any changes I make to a page.
I have had to use my browser inspect tool and disable the cache, and that still doesn't entirely work. Ultimately, this has made it very difficult to edit the site.
Searched the forum, but I didn't see anyone else with this issue. Also, our Joomla cache is turned off.
Toufiq
Accepted AnswerHi there,
I appreciate you reaching out. I sincerely apologize for this oversight. We didn't face this type of issue. I think this issue occurred for the server caching issue. Did you contact your hosting provider?
-Thanks
Lynn
Accepted AnswerWe are the hosting provider. We didn't see anything wrong on our end. So that is why it is very confusing. We have had to disable cache through the inspect tool in order to actually work on our sites.
Any other suggestions? Any suggestions as to why you think this might be happening on the hosting side of things?
Lynn
Accepted AnswerHi Toufiq,
I'm very confused because I don't have this problem with Page Builder 3 or 4. So are we sure it is something on my end and no extra cacheing pieces were added to the version 5?
Also, can you eplain what you mean by a "server cacheing issue?" If it is a server issue, when we deactivate the cacheing from the debugger than the page works. Shouldn't it still not work if it is an issue with our server?
If it really is a problem with our server, would you know what setting might be controlling that that I need to change.
Lynn
Accepted AnswerHere you go
Toufiq
Accepted AnswerPlease check now. I have added this code inside the .htaccess file. It occurred for the server caching problem.
# DISABLE CACHING
<IfModule mod_headers.c>
Header set Cache-Control "no-cache, no-store, must-revalidate"
Header set Pragma "no-cache"
Header set Expires 0
</IfModule> 
Gerald W.
Accepted AnswerI am also experiencing this and my clients are beyond frustrated. You guys really need to fix this. It is not a browser issue as it happens on Chrome and Firefox both. It is not the server. It is not Joomla, FIX IT PLEASE I am tired of having to guess at whether I am seeing the correct content and clearing my browser cache after every edit!!!
Toufiq
Accepted AnswerWill you please provide me the Joomla administrator access to check the issue?
Laurent Robin
Accepted AnswerI also have this issue and not only me. that's more than frustrating. What can we do now Toufiq? I'm using SP Builder since it has existed. Never had thoses problems with the previous versions. Also all other extensions are working whatever the browser or server settings! So it's not a server issue but only a SP Builder one. We are at least several frustrated users having the same issue so something must happen on your end i guess.
Laurent Robin
Accepted AnswerHey Toufiq, thanks for the reply
I did all this a few day and it did fix my issue. also i use the add-on "cache-killer" on Chrome which is great to be sure the browser also doesn't cache.
disable mod_security on host.
in the htaccess: SetEnv no-gzip 1
<IfModule mod_expires.c>
ExpiresActive Off
</IfModule>
<IfModule mod_headers.c>
Header always set X-Content-Type-Options "nosniff" Header set Access-Control-Allow-Origin 'origin-list' Header set Access-Control-Allow-Credentials true Header set Cache-Control "no-cache, no-store, must-revalidate" Header set Pragma "no-cache" Header set Expires 0 </IfModule>
Laurent Robin
Accepted Answerif you read again you will see "it did fix my issue"... ;)
SPYROS
Accepted AnswerHello there,
I am also experiencing almost the same bug (I am using Helix 3.0.5 & SPPB 5.2.6 on a clean installation of latest Joomla 5.0.2)
I use custom.css and sometimes website reads this css file and many other times does not. I tried this addition to my .htaccess but nothing happened. I also tried to insert these css additions code straight to template.css, but the result was the same.
Note: I placed the <link href="/templates/shaper_helix3/css/custom.css" rel="stylesheet"> first in the <head> section but the result was the same.
Please explain to us what we have to do in order to render custom.css file as it is all the time.
Thank you in advance
jimmy102
Accepted AnswerHas there been a fix for this issue yet? Every install with pagebuilder I have to deal with it and it is really starting to slow me down. I have added the code to the htaccess file and sometimes it works sometimes it doesn't. How else can we get around this issue?
Udo Richter
Accepted AnswerWe also have caching issues every time we install a joomla 4 or 5 website with pagebuilder. Trashing pages does not appear to be trashing them, uploading pictures or creating folders within the media viewer are not showing up in frontend despite them being uploaded when I look at the FTP. It is quite frustrating and something that already happened with pagebuilder 4 for a LONG time. I was really hoping this issue would finally be solved with pagebuilder 5. We never had caching issues like this in pagebuilder 3.
Eric
Accepted AnswerSP PAGE BUILDER does not work with Joomla 4 or 5. All modifications or additions made with SPPAGE builder are lost. You have to switch from one browser to another to avoid too much loss. All caching is disable. In short, it's a disaster and the support has done nothing for months.
Gerald W.
Accepted AnswerTofiq
Saying it is the hosting provider doesn't really help. It is a way for you to deflect from answering the question. Tell us WHAT EXACTLY is 'wrong' at the server level that is causing SP Page Builder to cache and cache-backwards seemingly. This has been a frustrating issue that has made us check each element on the page is correct before saving now and that has slowed our productivity greatly.
A lot of user, -us included- admnistrer our own servers. So if you have the answer at the hosting level which is caucing your product to malfunction, by all means, please list it here. If your product is so fragile that the EXACT SAME server configuration that has worked previously, now creates a caching issue, help us HELP YOU restore functionality to your product.
It is frustrating and you need to do better with explaining and answering these tickets.
WHAT IS THE ASNWER?
Laurent Robin
Accepted Answeri have this issue with one hosting company. it's something that have to do with caching on the server. From what i know the Joomshaper team is aware and try to fix the problem for the next update. It would be good to know what can cause this. i will try to contact the hosting company having this issue, perhaps they have an idea. perhaps a php.ini thing. I'm glad this does not happen for all my clients. To develop i use cache killer on Chrome which fix the problem but i can't tell clients to install that to admin their website. That's why Tufiq and the team must absolutely fix that issue as high priority. i hope they will read this message and push more effort to fix that.
sdlsites
Accepted AnswerI am having the exact same issue. I have been raising it for months both here and within the moderated Facebook group. https://www.joomshaper.com/forum/question/31107#qa-answer-153284
Laurent Robin's suggestion (Thanks for that!) was really helpful for my internal usage but I can't have client's installing extensions to make their site work so a real solution is needed.
Toufiq
Accepted AnswerIf you encounter caching issues, please insert the following code snippet into your .htaccess file.
Add this code inside the .htaccess bottom of the file.
# DISABLE CACHING
<IfModule mod_headers.c>
Header set Cache-Control "no-cache, no-store, must-revalidate"
Header set Pragma "no-cache"
Header set Expires 0
</IfModule> Eric
Accepted Answer@Toufiq ... This is a bug on the last major version of SP Page Builder (never had this problem with the olders versions of SP Page builder) and your developers need to find a solution. It's very important for us and our customers.
sdlsites
Accepted Answeris there any update on this?
sdlsites
Accepted AnswerIt is available here: https://www.joomshaper.com/forum/question/31107#qa-answer-153565
in the hidden content there are videos and credentials. I just don't want to to put it in hte hidden content of a forum post that is not my own to avoid others being able to see the info.
Eric
Accepted AnswerFixing the bug takes a long time. This is not normal and unprofessional. when can we tell our customers that this is fixed ?
Eric
Accepted AnswerToufiq, The problem does not come from the website. You know it well. Read comments from other users of your solution (e.g. sdlsites). We all have the same cache problem. Did you have to see this with your support as you wrote?
Eric
Accepted AnswerDo you ask your customers to find the solution themselves ? What is your technical support for ? I hope this is a joke. Without a solution for the cache it became impossible to integrate SP PAGE BUILDER into our clients' websites. For information, the problem has been going on for months.
Toufiq
Accepted AnswerIt seems you are not interested in helping me identify the issue, and you haven't checked the same problem on my staging site. How can I assist you better? If you have an alternative process, please let me know, and I'll follow your guidance. Thank you for understanding.
Eric
Accepted AnswerHi Toufiq,
Your colleague Ofi Khan just wrote this: "Yes, we are trying our best to minimize the problem". At the same time you write that there is no problem for you. Who to believe in the end ? You, Ofi ? The only thing we want is to have either a fix in SP PAGE Builder or a tutorial to avoid this problem (if SP PAGE BUILDER works very well for you and the problem is on the servers). For your information, many of us have the same problem in the world. Can we count on your help ?
Eric
Accepted AnswerI do not want to communicate admin access to the site on this forum (for security reasons). Please let me know how to get this to you securely.
Eric
Accepted Answernote : I don't want use the Hidden content.
Toufiq
Accepted AnswerMarie-Aude Goumot
Accepted AnswerHello, I wrote an email to [email protected] to explain i have the same trouble. My hosting company is siteground.
Here was the answer : HI Could you please comment on that forum post? OR create a new forum post about your issue. :-)
Here are the first answers of siteground's AI support : It sounds like you're experiencing a caching issue with SP Page Builder 5 on your Joomla site, which is affecting your ability to see updates in the backend. This can be frustrating, especially when changes don't reflect immediately even after clearing the cache. Here are a few steps you can take to troubleshoot and potentially resolve this issue:
-
Clear Joomla Cache: Even though you mentioned that the issue persists with Joomla cache turned off, it's good to ensure all cache is cleared. Go to
System > Clear Cachein your Joomla admin panel and clear all cached content. -
Browser Cache: Since you've noticed changes when switching browsers, this indicates a possible browser caching issue. Ensure you clear your browser cache completely or try using your site in incognito mode to avoid caching.
-
SP Page Builder Cache: Check if SP Page Builder has its own caching mechanism. Sometimes, extensions have separate cache settings. If available, try clearing cache from within the SP Page Builder settings.
-
Plugin Conflicts: Disable other plugins temporarily to rule out any conflicts. Sometimes other extensions or plugins can interfere with how page builders behave.
-
Permissions and Server Cache: Ensure that your file permissions are set correctly, allowing Joomla and SP Page Builder to write changes effectively. Additionally, if your server uses caching mechanisms like Varnish, you might want to clear that cache or temporarily disable it to see if it resolves the issue.
-
Update Extensions and Joomla: Ensure that both Joomla and SP Page Builder are updated to their latest versions. Updates often include bug fixes that might resolve your issue.
-
Developer Tools: Since you've used the browser inspect tool, check the console for any JavaScript errors that might indicate problems loading or saving your changes. JavaScript issues can often cause the symptoms you're describing.
If after trying these steps the problem still persists, it might be beneficial to reach out to the developers of SP Page Builder or consult with a professional who can take a closer look at your specific setup. This kind of issue can sometimes be complex and require a detailed examination of your Joomla installation and server environment.
Hans
Accepted AnswerHi Toufiq
I have excatly the same problem.
Adding the DISABLE CACHING code at the bottom of the .htaccess file solved the problem. This is a work-around only, I reckon, not a real solution.
Are you still workin on that issue? Do you still need server access? I could provide credentials, pls tell me.
Eric
Accepted AnswerSupport won't do anything. The problem has been present for months and nothing has been done. Toufiq only asks for access without this solving the problem. SP PAGE BUILDER does not work well with its cache issues and our customers complain about this.
Hans
Accepted Answer@Toufiq, I'll provide site login credentials to check the issue.
However, this is a website with a real URL that has not yet been published. Therefore, the .htaccesss contains IP restrictions:
deny from all
allow from IPv6 Address
allow from IPv4 AddressIf you have a fixed IP (IPv4 should be sufficient) please let me know, also in a private message.
If you don't have a fixed IP, please let me know and I'll add a .htaccess login with additional credentials.
Hans
Accepted AnswerEric, Toufiq would like to solve the problem in SP Page Builder. To do this, he needs to analyze where the error lies. To do this, he needs a website that has the problem. I will provide him with the access.
Toufiq
Accepted Answer@everyone If someone share a staging site login credentials then i can share your site access to our developer team to check & solve it final production.
Here is the initial solution.
Add this code inside the .htaccess file.
# DISABLE CACHING
<IfModule mod_headers.c>
Header set Cache-Control "no-cache, no-store, must-revalidate"
Header set Pragma "no-cache"
Header set Expires 0
</IfModule> As far as i know, there is no caching function used on Page Builder extension.
-Thanks
Laurent Robin
Accepted AnswerThis is a SPBP Issue, not a server caching issue. All was running fine on previous releases...
sdlsites
Accepted AnswerI have previously tried that HTACCESS file change. It didn't do anything. We have all server cache, site cache, and CDN disabled. This started at SPPB 5 and no other extension is affected.
I have shared test site credentials here: https://www.joomshaper.com/forum/question/31107#qa-answer-161784
I was told "Thanks for the discussion, friends. I have shared it with the team. The development team will work on the caching issues for the future versions." by Ofi Khan
Please let me know what you need.
Hans
Accepted Answer@Toufiq, I'll provide site login credentials to check the issue.
However, this is a website with a real URL that has not yet been published. Therefore, the .htaccesss contains IP restrictions:
deny from all
allow from IPv6 Address
allow from IPv4 AddressIf you have a fixed IP (IPv4 should be sufficient) please let me know, also in a private message.
If you don't have a fixed IP, please let me know and I'll add a .htaccess login with additional credentials.
Marie-Aude Goumot
Accepted AnswerHello, It seems that it comes from the cache of the backoffice of SP Pagebuilder. If you modify once an article, it is correctly converted in front office. BUT if you reopen the same article in the backoffice, it is not recorded. If you wait 24h without reopening the article, the back-office is correct, as the front-office is. So do only one recording of an article every day... It seems to be ok for me, but very disturbing. @other users : is it the same for you ? @support : definitively, there is something to check with the cache of the back-office of SP Pagebuilder. Does it help ?
FJN
Accepted AnswerI can definitely confirm that this is an issue that has been frustrating us and my clients for a bit now. We've implemented the .htaccess DISABLE CACHING workaround, but it isn't fixing our issue. To test, we've disabled Joomla caching and GZIP page compression. Here's what we experience:
-
Make changes to a Page Builder page
-
Save & Close the change
-
Website updated
-
Make further changes in the page, then Save & Close again
-
Additional changes saved, but original changes (in step 1) revert. It's quite maddenng.
Joomla 4.4.6 SP Page Builder 5.3.4
We can upgrade to Joomla 5 as our server supports it, but we're not at all confident that doing so will fix the Page Builder issue.
NIK
Accepted AnswerHello there,
This issue is not coming out from Joomla or hosting parameter.... It is clearly a bug of the versions 5.x and up. Page Builder saves on the database the page but does not load it when you click on the page to be loaded later on ... This code
DISABLE CACHING
<IfModule mod_headers.c>
Header set Cache-Control "no-cache, no-store, must-revalidate"
Header set Pragma "no-cache"
Header set Expires 0
</IfModule>
you provide may work but cannot disable the cache in 500 sites in order Page Builder to work... Will increase the load on my servers for no reasons..
Also Investa quckstart package does not have Cache enabled from default and the issue still exists...
There is not need to give any sites for check ..Just download Investa install it and try it there... It will not work ...
This must be fixed soon ... REALLY !!!! You have a great tool but this issue and handling of it so far from side makes people believe that you are not supporting enough the module... Iti s an 11 month issue and still no resolvation ... If this issue is not resolve at the end you are doing a lot of damage to our work ..We cannot upgrade to Joomla 5 or cannot use latest template... Everything is useless...
So please reolve it and fast.... This is something that has to be fixed in no time from time !
Any help need to find it accepted but really take a look at it !!! SERIOUSLY !!!!!
Laurent Robin
Accepted Answer100% with Nik on all points. i became a mail today from your team promoting an update for Easy store!??? You should concentrate your efforts and development capacities on the page builder issue instead of working on any other project!! ACT NOW!
NIK
Accepted AnswerI have created a techical analysis about this issue here
https://www.joomshaper.com/forum/question/34174
I have given some videos and screenshots reproducing the issue !!!
Directive Team
Accepted AnswerWe have the same issue on dozens of sites. Can replicate and provide video
DISABLING CACHING IS NOT A SOLUTION
Toufiq
Accepted AnswerPlease download & install this build on your staging site. Then let me know the result.
https://drive.google.com/file/d/1wskXIH6nVn1bvypL6qmutb308BosHc_0/view
-Thanks
sdlsites
Accepted AnswerThis fixed most of the cache issues related to publish / unpublish, renames, etc. The SPPagebuidler settings are still having an issue. When you toggle generative AI on/off or lazy load on/off it doesn't reflect the change.
Huge improvement on the actual pages section.
Toufiq
Accepted AnswerCan you share a screencast or share your site administrator access via email.
Toufiq
Accepted AnswerUpdate: Please check this build and let me know.
https://drive.google.com/file/d/1OcdtiFpiJzkoWYfryj2jZSeyuziH6AFk/view
NIK
Accepted AnswerHello there
I will try it when I will be back in the office meaning in a few days.. I do not have any better access to the office in holidays..
Thanks up to now for this build
Toufiq
Accepted AnswerUpdate: Please check this build and let me know.
https://drive.google.com/file/d/1OcdtiFpiJzkoWYfryj2jZSeyuziH6AFk/view
NIK
Accepted AnswerHello there,
I tested today the Page Builder you gave me from the Google Drive... It seems that works fine on the server i tested it but for sure we have to wait until next week that i will be back to the office...
NIK
Accepted AnswerHello Toufiq,
After testing the latest version of Page Builder for some days it seems that the issue has been finally resolved....
At this point i have to mention that the support your provide is very bad.... You have to seriously see the issue of support. You do not actually provide support... It is took 3 weeks to persuadate you that we have an issue .... This is very low quality support...
Currently i have not trust on you supporting the products you sell ...
Very disapointed really from our side...and as i see other customer feel the same !
Toufiq
Accepted AnswerThank you for your feedback. I'm genuinely sorry to hear about your experience and understand your frustration. We strive to provide timely and effective support, and it's clear that we fell short in this instance.
I appreciate you bringing this to our attention, and I will make sure your feedback is forwarded to our support team. We are committed to improving our service and ensuring that future interactions meet your expectations.
If you have any further concerns or need additional assistance, please let me know. I am here to help and would like to ensure that we address any remaining issues to your satisfaction.
Thank you for your understanding.
Best regards, Toufiq
NIK
Accepted AnswerHellot here Toufiq,
I lost a lot of working hours in order to persuade you that the issue exists and proove that i am correct. This is not serious. Your job is to the take the feedbackup from the client and reproduce the conditions of the issue.. You did not do it !!!!!
In the future i am not going to do the same thing ... I epect issues to be taken seriously and proffessinaly. Otherwise i will ask refunds ....
Toufiq
Accepted AnswerThank you for sharing your feedback, and I apologize for the frustration this has caused. I understand your concerns and truly appreciate the time and effort you put into helping us identify the issue.
I assure you that your feedback is valuable, and we take all reported issues seriously. We are committed to investigating this matter thoroughly and ensuring that it is addressed promptly. I will personally review the steps taken so far and work with my team to reproduce the conditions you’ve described.
Moving forward, we will strive to handle such issues more efficiently to avoid any delays and inconvenience. Your experience matters to us, and we will do our best to improve our process and communication.
Thank you for your patience and understanding. Please let me know if there's anything else I can assist you with in the meantime.
sdlsites
Accepted AnswerJust another reminder - this worked with the test version that was provided (https://drive.google.com/file/d/1OcdtiFpiJzkoWYfryj2jZSeyuziH6AFk/view), but the actual release reverted back to the settings toggles not working.
NIK
Accepted AnswerTested by myself in the 5.3.6 it was working ..I haven't tried 5.3.7...
If it does not work then congratulations JoomShaper and Toufiq...
Fixed once and then you broke it !
sdlsites
Accepted AnswerIt worked in 5.3.4 (11) build and then broke again. This is the toggles in the settings. So go to the settings and then try to change generative AI on / off or another toggle config. Nothing happens and it just switches back to what was there originally.
NIK
Accepted AnswerI really do not understand what you are speaking about..This thread is about a issue that Page Builder had with savin and cache issues.. What you are speaking about does not involve Saving and Cache.... This is something else...Correct.?
sdlsites
Accepted AnswerThere was a video shared with Joomshaper as part of this forum. It does cache and it was resolved, but whatever resolved it as part of the beta test wasn't pushed to the acrual release.
Similar to the issue wtih publish/unpuhblish of pages due to cache, the settings were experiencing problems and still are. Are you with Joomshaper support? If no, I would kindly ask not to confuse the forum post on the topic because I do not want this to get lost in the mix again.
NIK
Accepted Answersdlsites I am not a part of a joomshaper support i am a user... But i had the same issue as you with caching ... and i am intrested in your issue ....in case i use it ...
I am not poluting anything Try to understand ...The screenshot you upload is not from the Page Builder it shows the fourm ...
Toufiq
Accepted AnswerCan you give me a site access via hidden content(Post owner only share the access)?
or email me at [email protected]
sdlsites
Accepted AnswerSent via email becuase I wasn't the original poster of the request. Included your name in subject and link to the forum post.
Toufiq
Accepted AnswerDeveloper team informed me they didn't change anything on last update. Please allow me time. I will get back to you tomorrow. Thanks
sdlsites
Accepted AnswerIt seems like the 5.3.4 (11) build that you sent to test was never pushed to production. As soon as 5.3.4 was released, the functionality of 5.3.4 (11) stopped working.
Toufiq
Accepted AnswerYes, It doesn't work when caching service is enabled from the global configuration. Please disable the cache & check again.
sdlsites
Accepted AnswerOk that seemed to work. Odd that it didn't impact the test version that was provided.
Is this a bug that will be corrected or do we need to continue keeping all site cache off?
Directive Team
Accepted AnswerHas this correction beeing added back to the official release? The version you provided was no longer caching and is now caching again in the latest version.