Refund - Question | JoomShaper
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Refund

MH

Mark Hirsch

General 9 months ago

Tho whom it may concern,

I'm asking for a refund regarding to your refund policies.

Argument: And/or product main description was fully misleading.

Your description is "3 Websites" but you are askinf for domains!!!

I've several websites running (private and business). But I can only enter DOMAINS!!!

Even for my business site I own 7 domains (de/com/eu/biz/global/gmbh & info) but ONLY one site is running! And for my private site I've 3 domains. This is quite misleading cause ther is a difference between SITE or DOMAIN!!

So please give me a refund.

Kind Regards

Mark Hirsch

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7 Answers
Toufiq
Toufiq
Accepted Answer
Senior Staff 9 months ago #182049

Hi there,

Thank you for reaching out. Please provide me your account information.

Email address & Payment Transaction key.

Also tell me your plan that you want to refund.

Best regards,

Toufiqur Rahman (Team Lead, Support)

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MH
Mark Hirsch
Accepted Answer
9 months ago #182138

Hi Mr. Rahman,

thanks for your kind understanding.

Pleas find my paypal data @ the hidden content section.

Kind Regards Mark Hirsch

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Toufiq
Toufiq
Accepted Answer
Senior Staff 9 months ago #182193

Try to find out your account. But, based on this email accounts doesn't have account.

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MH
Mark Hirsch
Accepted Answer
9 months ago #182211

See Hidden Content

There is an Error @the hidden content form, the displayed <1> does not belong to the mail adress and I can't remove it!!!

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Toufiq
Toufiq
Accepted Answer
Senior Staff 9 months ago #182256

Go to the URL & provide me the last key number.

https://www.joomshaper.com/dashboard/subscription/P13B0QY5JQZ5

Example

P13B0QKFXZB4

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MH
Mark Hirsch
Accepted Answer
8 months ago #182592

Here:

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Toufiq
Toufiq
Accepted Answer
Senior Staff 8 months ago #182632

Done

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