Error 500 Page Layout - Question | JoomShaper
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Error 500 Page Layout

S

suvida

SP Page Builder 11 months ago

I can't create a page using Page Layout. show Page : Someting went wrong! Request failed with status code 500 .

https://pic.in.th/image/322175.35kq4A

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15 Answers
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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 11 months ago #183387

Hi there!

Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused.

To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.

Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.

Looking forward to your response.

Best regards

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S
suvida
Accepted Answer
10 months ago #184389

I'm glad you replied. I'm glad you got access to my website.

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 10 months ago #184410

I can not access your site

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S
suvida
Accepted Answer
10 months ago #184457

What country are you coming from?

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 10 months ago #184459

Bangladesh

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S
suvida
Accepted Answer
10 months ago #185107

I'm not sure if my host is blocking access. Can you tell me how to check and fix it?

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 10 months ago #185142

Please contact with your hosting provider to resolve the issue

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S
suvida
Accepted Answer
10 months ago #185388

I want your Public IPv4 to config allow policy

https://www.whatismyip.com/

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 10 months ago #185441

Check the hidden content

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S
suvida
Accepted Answer
10 months ago #185884

Allowed policy. You can test backend access.

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 10 months ago #185904

Do you have a firewall in your server?

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S
suvida
Accepted Answer
10 months ago #185918

have

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 10 months ago #185951

Could you please disable the firewall and check if the issue solved?

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S
suvida
Accepted Answer
10 months ago #186488

I checked the web server and found that the status firewall is inactive.

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 10 months ago #186490

What about modSecurity?

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