Apparently, the Easystore software still does not allow the entry of so-called base prices (as described above). This means the software is completely inadequate for use within the EU, as it makes it impossible to sell liquids or cosmetics. (EU requirement: indication of the price per liter as the base price.)
I am also very disappointed that my initial message three months ago received no attempt from your side to retain me as a customer or offer any form of compensation. In the end, I paid a considerable amount of money for software that is essentially useless to me.
Please contact me as soon as possible so we can identify a satisfactory resolution for this situation — potentially even a full refund of the annual software fee.
Thank you.