NestFund Template - Header Disappear After Making Change To The Contact Info Inside Helix - Question | JoomShaper
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NestFund Template - Header Disappear After Making Change To The Contact Info Inside Helix

5

5uwebsite

Helix Framework 2 months ago

Issue Description When changes are made within Site Template Style → Nestfund → Basic → Contact Info and saved, the entire website header disappears. This includes:

The contact information section

The language switcher

The logo and main menu/navigation bar

After the header disappears, attempting to restore the header by reassigning module positions results in a completely broken layout. The styling is severely messed up, and the original header structure does not return as expected.

Possible Root Causes Template style override conflict: Changes made may overwrite the header module position assignments.

CSS or layout structure corruption: Saving may reset or remove container classes used by the template.

Missing or disabled modules: Modules assigned to the header positions could be unpublished or detached.

0
Website
https://test.20.5uweb.site
10 Answers
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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 2 months ago #199914

Hi there!

Sorry for your experience.

Would you please give me your admin access to check the issue for you?

Best regards,

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5
5uwebsite
Accepted Answer
2 months ago #200038

Thank you, Please check this.

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5
5uwebsite
Accepted Answer
2 months ago #200770

Did you take a look at the page I requested to have help?

0
Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 2 months ago #200797

Hi,

Please accept my apology. Somehow I missed that. I just tried to log in but it is saying the credentials are wrong. Would you please check and let me know?

Best regards,

0
5
5uwebsite
Accepted Answer
2 months ago #200892

Hi There,

That account has been deleted for security reason, please use the account below in the hidden content. The problem is when I change the contact info, the header styling broke, please check! Thanks!

0
Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 2 months ago #200969

Hi,

Thanks for the access again.

I have checked your backend, and there were many updates pending. So, I have updated the template, Helix Ultimate system plugin and SP Page Builder Pro. After the updates I have tried to change your contact info and they worked fine. Please check the screencast video in the hidden content box.

Best regards,

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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 2 months ago #201079

Did you check?

0
Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 2 months ago #199915

Hello 5uwebsite,

Sorry for the inconvenience you're experiencing. Please ensure you have the latest version of the Helix Ultimate plugin installed. After installation, please select your desired predefined header from the Basic > Header section: Documentation

If this doesn't solve the issue, please reach out and I'll look into it more deeply.

Best regards

0
TD
TOCHTERMANN DAMIEN
Accepted Answer
2 months ago #200893

Can you please share your site admin access?

0
5
5uwebsite
Accepted Answer
2 months ago #200897

Hi There,

The problem is when I change the contact info, the header styling broke, please check! Thanks! Please check it with the account below.

0