Hello Frank,

Thank you for reaching out to our technical support forum. I’m sorry to hear about the trouble you’re experiencing. Rest assured, I will look into this issue for you and work to resolve it as quickly as possible.

I hope that you have followed this documentation. Also, there is a tutorial on How to setup Instagram Gallery Addon. Please follow the steps in the tutorial. Make sure that you have checked the additional steps in the description too. 

Also, check that if you have System - HTTP Header plugin enabled, then use this setting.

prnt.sc/kCMqiwIzK4mm

If all the steps are taken care of already, then share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup before sharing.

Best regards

Hello Ofi, thank you for these infos - i had knowledge of these infos and video - but in case that they are old, some things have changed ... But again i get along all steps to get sure, all is done.

Thank you for additional help. It is really urgend. Frank

Please check this settings. Turn it on. This is the only difference I have found comparing your app with my app.

prnt.sc/zjC1PCq_OMTU

Hi Ofi, no that does not work. Any other settings - App review or more?

Fail Message: Invalid Scopes: pages_show_list, business_management. This message is only shown to developers. Users of your app will ignore these permissions if present. Please read the documentation for valid permissions at: https://developers.facebook.com/docs/facebook-login/permissions

Thank you

I have changed the plugin settings. Please check the issue now.

prnt.sc/-4UUH5lhgw_O

Hi, thank you - that makes no change ... it does not work.

But now after investigation it is done so far - i suggest, to modify the help infos ...

Some facts: The fail message shows lack of rights ... so i had to go in the section >App-Review >Permission & Features and add "pages_show_list" and "business_management".

I rights, i added formerly, where Messaging on Facebook and Instagram and embed content from facebook and instagram ... as i thought, these are the correct ones for this simple job.

Ok - now it is working - i setup the classic view model in the pagebuilder.

Now i am able to click on the pictures and text - but all what happens is, opeting the full picture in a modal popup. But - what do i have to setup, that by click (or insinde the modal window) i have the ability to open the instagram page? I did not find any link settings?

How is the "thinking" from your end, what is reason to implement pictures? I would say, the reason is, to add users / followers on instagram ... and for that, they need to open the instagram page by click ...

Bug oder Feature? Or do i have to learn to a correct setup?

Thank you! Best regards Frank

You are welcome 😊

I will have to talk to the team. I think there might be limitation from Instagram API. It could be only used for showcase instagram posts. You can add social media addon and add Instagram link there for now.