Change In Preset Not Visible On Frontend, Helix Ultimate Free - Question | JoomShaper
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Change In Preset Not Visible On Frontend, Helix Ultimate Free

K

komir

Template 1 month ago

Hi, I am using Preset 1 as the default in Helix Ultimate Free. I changed the footer background in this preset, but on the frontend the footer still shows the old color.

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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 1 month ago #209809

Hello Komir,

I hope you’re doing well. I’m sorry for the experience you’ve had so far.

To look into this issue more closely, could you please share temporary Super Admin access (inside the hidden content box)? I’ll check this and update you as soon as possible.

Please make sure to keep a full site backup before sharing the credentials, just to be safe.

Best regards,

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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 1 month ago #211688

Hello Komir,

I haven’t heard back from you regarding this issue. Could you please confirm if everything is working fine now? If so, kindly accept any answer to close the post.

Best regards,

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