Helix 3 Framework Not Saving Any Changes
Juergen Hochhaeuser
Joomla: 5.4.2; Helix FW: 3.0.5; PHP: 8.2.30; Template: Shaper_Hope
Hello,
I am facing the issue that chnages I make to the template (e.g. changing text color in the presets or background color for the footer in the layout) are not saved. Do you have any clue about the root cause?
Thanks Juergen
Atick Eashrak Shuvo
Accepted AnswerHello Juergen,
Sorry for the inconvenience you're experiencing with saving changes in the Helix 3 Framework.
Could you please check if the issue is resolved now? Please let me know how it goes.
Best regards
Atick Eashrak Shuvo
Accepted AnswerHi there!
Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused.
To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.
Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.
Looking forward to your response.
Best regards
Juergen Hochhaeuser
Accepted AnswerHi Atick, please find credentials in the hidden content section.
Regards Juergen
Juergen Hochhaeuser
Accepted AnswerHello Atick,
the issue has been solved. Thanks a lot for your help. Would you mind letting me know the root cause? Perhaps something I did wrong?
Thanks Juergen
Atick Eashrak Shuvo
Accepted AnswerHello Juergen,
Thank you for your message. I’m glad the issue has been resolved.
Regarding the root cause: your site is using a Helix 3-based template, but Helix Ultimate was also installed. This was causing a conflict that led to the issue you experienced. I have disabled the Helix Ultimate plugin, which resolved the problem.
No action on your part caused the issue—it was purely a plugin conflict.
Best regards