Helix 3 Framework Not Saving Any Changes - Question | JoomShaper
Back to the questions

Helix 3 Framework Not Saving Any Changes

JH

Juergen Hochhaeuser

Helix Framework 1 day ago

Joomla: 5.4.2; Helix FW: 3.0.5; PHP: 8.2.30; Template: Shaper_Hope

Hello,

I am facing the issue that chnages I make to the template (e.g. changing text color in the presets or background color for the footer in the layout) are not saved. Do you have any clue about the root cause?

Thanks Juergen

0
Website
https://strassenanker.de
1 Answers
Order by
Oldest Newest Votes
Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 4 hours ago #214833

Hi there!

Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused.

To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.

Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.

Looking forward to your response.

Best regards

0