SP Page Builder Pro won't install - Forum | JoomShaper
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SP Page Builder Pro won't install

Asked by Donna Skinsley 5 years ago Last activity 5 years ago

Hi there. I am building a new website (pet-connection.co.uk - holding page only at present) and trying to install SP Page Builder Pro but the extension will not load. I keep getting the error message "unable to detect package file" when I try to load the extension manually having downloaded it from your website. I have the license key already and SP Page Builder Free already installed.

I have checked my php.ini file to ensure the tmp file pathway is correct, file upload enabled and file size sufficient (1024MB).

I am running Joomla 3.9.27 on an imac

6 replies

Oldest first Newest first Most helpful
Muntasir Sakib Staff
5 years ago

Hello Donna,

Please download the file from here and try installing it manually.

Thanks!

Donna Skinsley Asked this
5 years ago

Hi Mantasir.

Have downloaded again from the link above and tried to install the extension but still get the same message "unable to detect package file" when I try to install manually.

Muntasir Sakib Staff
5 years ago

Hello Donna,

Please share your administrator access with us in the Hidden Content area so that we can check the issue at our end.

Thanks!

Donna Skinsley Asked this
5 years ago

See hidden content

Muntasir Sakib Staff
5 years ago

Hello Donna,

Please check your site now and put the email ID and license key to activate the Pro.

Thanks!

Donna Skinsley Asked this
5 years ago

Muntasir you are a star!

Pro activated.

Thank you.

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