SP Pagebuilder Pro bug

Ariba Staff

5 years ago

Hello

Thank you for your query. Could you kindly send a screenshot please and let us know where is the issue, that would be helpful for me to understand.

Eric Caldwell Asked this

5 years ago

Screenshot with notes.

https://www.dropbox.com/s/d4fbf49177qnwfw/Screen%20Shot%202021-06-14%20at%2011.15.29%20AM.jpg?dl=0

https://www.brandonburlsworth.org/legends-dinner/2021-gary-george.html

Ariba Staff

5 years ago

Thank you for providing the screenshots, i will look into it and get back to you.

Ariba Staff

5 years ago

Thank you for your patience & cooperation, our senior agent will look into the issue. Kindly stay with us and allow some time, we appreciate your support.

S

Steve

5 years ago

Eric, I don't work for these guys, but it looks to me like your template is not processing the short codes properly.
My understanding is that short codes are processed by a system plugin (I use ReReplacer and have for many years).

I've found often that when I reorder my plugins, that often fixes this issue.

Since I don't know all the backend of your site, I'd say just try to identify the associate plugin and make a note of it, and then note the position of the system/SP Pagebuilder plugin, and reorder them.

Hope that helps.

Eric Caldwell Asked this

5 years ago

Hey Steve, thanks for the input. JS is also not allowing me to select a module on the frontend builder either so it's a bit deeper.

Ariba Staff

5 years ago

Hello Eric

Thank you for your patience. Can you kindly provide your administrative access, use the hidden mode to share the log in credentials, we appreciate your cooperation :)

Eric Caldwell Asked this

5 years ago

Done

Ariba Staff

5 years ago

Thank you :)

Ofi Khan Staff

5 years ago

Hello Eric Caldwell

I have checked your site and it is working fine. Please let me know if you have any issue now.

Best regards