SP Pagebuilder Pro Bug - Question | JoomShaper

SP Pagebuilder Pro Bug

Eric Caldwell

Eric Caldwell

SP Page Builder 4 years ago

SP Pagebuilder Pro bug

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10 Answers
Ariba
Ariba
Accepted Answer
Support Agent 4 years ago #20973

Hello

Thank you for your query. Could you kindly send a screenshot please and let us know where is the issue, that would be helpful for me to understand.

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Ariba
Ariba
Accepted Answer
Support Agent 4 years ago #20975

Thank you for providing the screenshots, i will look into it and get back to you.

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Ariba
Ariba
Accepted Answer
Support Agent 4 years ago #21747

Thank you for your patience & cooperation, our senior agent will look into the issue. Kindly stay with us and allow some time, we appreciate your support.

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S
Steve
Accepted Answer
4 years ago #21760

Eric, I don't work for these guys, but it looks to me like your template is not processing the short codes properly. My understanding is that short codes are processed by a system plugin (I use ReReplacer and have for many years).

I've found often that when I reorder my plugins, that often fixes this issue.

Since I don't know all the backend of your site, I'd say just try to identify the associate plugin and make a note of it, and then note the position of the system/SP Pagebuilder plugin, and reorder them.

Hope that helps.

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Eric Caldwell
Eric Caldwell
Accepted Answer
4 years ago #21761

Hey Steve, thanks for the input. JS is also not allowing me to select a module on the frontend builder either so it's a bit deeper.

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Ariba
Ariba
Accepted Answer
Support Agent 4 years ago #22424

Hello Eric

Thank you for your patience. Can you kindly provide your administrative access, use the hidden mode to share the log in credentials, we appreciate your cooperation :)

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Eric Caldwell
Eric Caldwell
Accepted Answer
4 years ago #22455

Done

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Ariba
Ariba
Accepted Answer
Support Agent 4 years ago #22457

Thank you :)

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 4 years ago #22794

Hello Eric Caldwell

I have checked your site and it is working fine. Please let me know if you have any issue now.

Best regards

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