I've created a support ticket 1 week ago regarding 3 PageBuilder bugs and have yet to hear back from support.
Please advise.
Staff replied
SP Page Builder
Slow Support
8 replies
Ariba Staff
5 years ago
· edited
Hello
Sorry for the inconvenience.
Please provide the forum link here kindly.
Mehtaz Afsana Borsha Staff
Hi,
Could you please give me the forum link? So that I can inform him/her
Thank you
Justin Asked this
The ticket was set to private. I've added it in the 'hidden content' section of this ticket.
Regards.
Mehtaz Afsana Borsha Staff
Sorry for this inconvenience. I will inform her so that she will reply back to you soon
Justin Asked this
Thank you.
Ariba Staff
I have forwarded the link to our Supporting Agent, humble apologies for the unwanted delay. I can assure you she is looking into the issue and will try to respond at earliest convenience.
Thank you for your patience & cooperation, we appreciate it very much.
Justin Asked this
My support ticket has been open for over 1 month, and while 1 of the 3 bugs outlined has been resolved, there are 2 that are still outstanding. It's been 12 days since the assigned tech has given their last reply stating that they would take a look at the exisgting issues but there has been no correspondence since then. Is there another staff member that can help resolve the outstanding issues?
Mehtaz Afsana Borsha Staff
Hi
Sorry for this inconvenience. Please give her some time. I will inform her again. I hope she will solve your issue ASAP.
-Regards
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