Offcanvas Menu Not Showing Up! - Question | JoomShaper
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Offcanvas Menu Not Showing Up!

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Autoankauf Treue

Template 4 years ago

Hi there,

I updated today sucessfully to Helix Ultimate 2.0.1. However, the offcavas menu does not seem to work properly. In fact, it does nothing at all. What could be the reason for this issue? The offcanvas module is published at the offcanvas position and is intended to display the main menu on mobile devices.

See the issue in action here:

https://www.amana-skz.de

Screenshot: https://snipboard.io/Vv27gD.jpg

Thanks for your assistance.

With best regards,

Khalid

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9 Answers
Muntasir Sakib
Muntasir Sakib
Accepted Answer
Support Agent 4 years ago #29776

Hello there,

I am sorry to hear that.

Would you mind telling us which Joomla and Helix Ultimate version are you using?

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AT
Autoankauf Treue
Accepted Answer
4 years ago #29961

Joomla 3.10.0 and Helix Ultimate 2.0.1.

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Muntasir Sakib
Muntasir Sakib
Accepted Answer
Support Agent 4 years ago #30125

Hello there,

Please share your administrator access with us in the Hidden Content area so that we can have a look from our end.

Thanks!

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E
enrico
Accepted Answer
4 years ago #30163

Hi Kalid,

you can find the solution for this issue on many discussion on the forum, for example here: https://www.joomshaper.com/forum/question/5870#29417.

Otherwise you can find the documentation for Helix Ultimate 2 at this link: https://www.joomshaper.com/documentation/helix-framework/helix-ultimate-2/menu-navigation

Byez

Enrico

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AT
Autoankauf Treue
Accepted Answer
4 years ago #30179

@Muntasir Sakib

There you go!

Please, see the hidden content section!

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Ahmed Balfaqih
Ahmed Balfaqih
Accepted Answer
4 years ago #30273

Ilman

I had the same issue.

Go and change the off-canvas position from Right to Left or vise versa then save. Your off-canvas will come back.

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AT
Autoankauf Treue
Accepted Answer
4 years ago #30347

Ahmed,

your proposal has saved me a lot of headache. Thank you for your assistance, brother.

Greetings from Germany

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Ahmed Balfaqih
Ahmed Balfaqih
Accepted Answer
4 years ago #30355

I am glad it helped you. I just releasid that only the main headers of my menu work. The branches do not work. Back to the support.

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Muntasir Sakib
Muntasir Sakib
Accepted Answer
Support Agent 4 years ago #30512

Hello there,

Ahmed is absolutely right. Please change the off-canvas position from here.

It will solve your issue. Please close the post by accepting the most suitable answer so that others can find the solution as well.

Thanks!

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