Hello there,

Would you mind giving us a screenshot and tell us in details about the issue you are facing?

It is working completely fine from our end.

Thanks!

I am sending a print screen in the link. This is the moment when I want to enter the copied template.

https://drive.google.com/drive/folders/1UH8HpHpVUvvWv6YUn0povy1fDkzGbDjS?usp=sharing

Hi Łukasz,

Are the settings correct in this link https://www.joomshaper.com/documentation/helix-framework/helixultimate/how-to-rename-helix-ultimate-template

I sent you a video on 09564. I've been copying this template for years. This is the first update where template copying doesn't work properly.

https://drive.google.com/drive/folders/1UH8HpHpVUvvWv6YUn0povy1fDkzGbDjS?usp=sharing

No problem in Joomla 4.x version. https://imgur.com/a/66SUmZi

I will try the j3 soon.

But it's joomla 3.10.1

It doesn't work properly on joomla 4 either. In joomla4 I can enter the template but see what happens. I have uploaded the joomla4

Joomla 3.10.1: https://imgur.com/a/0wJfTia

There isn't any problem.

Are you working locally or on a server? I recommend trying it on the server. That's all I know, thanks.

Regards

He works on the server on the work pages. Something is broken. I'm sure. The problem occurs on different pages.

Developers will respond better. Sorry I couldn't be of help. :)

Have any guidelines on the server changed to the new helix2.0.2? It works fine on a different hosting. The problem is on my server.

Documentation page: https://www.joomshaper.com/documentation/helix-framework/helix-ultimate-2/introduction

Introduction > Technical Requirements

Local and server properties are specified.

Hello there,

Please follow the documentation and make sure you have fulfilled all the requirements successfully. Clear the brower and Joomla cache and try again.

If the issue persists, feel free to let us know.

Thanks!

Hello, I still have the problem and I don't know what the reason is. Problem on joomla 3 and joomla 4.

I found a problem. Php 8 is the problem. As I go back to php 7 everything works.

I got the same error. I'm updating a bunch of sites for different clients (all with the same hosting provider). So far I discovered the following:

The error only comes up when the Helix Ultimate 2.0.2 update was performed on Joomla 3.10.1, so before the upgrading to Joomla 4. When I then switch back from php 8.0 to php 7.4, the template backend is working fine.

When I first upgrade to Joomla 4 and then update the Helix Ultimate template, I don't get an error.

Don't know what's causing it. A fix so I can enable php 8.0 again would be very welcome. ;-)