refund - Forum | JoomShaper
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refund

Asked by Charley Hankins 5 years ago Last activity 5 years ago

I purchased a new Developer license today without realizing that I still have 161 days left on my SP Page Builder Pro account. Can I get a refund on the one I purchased today since I don't need it again until April?

Thanks,
CH

5 replies

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Ariba Staff
5 years ago

Hello

Can you please share the following details in the Hidden content?

  1. Email:
  2. PayPal Transaction ID or last 4 digits of your card (whichever your payment method was):
Charley Hankins Asked this
5 years ago

Answer in Hidden Content.
Thanks,
CH

Ariba Staff
5 years ago · edited

Thank you for providing the information. Actually, as per our Refund policy we don’t offer any refund for items that you have purchased at a discounted price during campaigns.

Here is our Refund policy link, for your kind convenience: https://www.joomshaper.com/refund-policy

However, in this case we can merge your plan which means your previous plan will be extended for 1 year.

Hope that is alright. Please do let me know if there is any confusion.

Charley Hankins Asked this
5 years ago

So, when will my license actually expire?

Thanks,
CH

Ariba Staff
5 years ago · edited

Your current plan will expire on April 2022, so if we merge the license in that case your subscription will be extended from your current expiry date. Hence your plan will expire on April 2023.

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