Unable to Access Administration - Forum | JoomShaper
Staff replied Templates

Unable to Access Administration

Asked by Sarah 2 years ago Last activity 2 years ago

Hello,
I recently upgraded my Joomla site to version 5 and encountered an error in the administration section related to the template.

Error Message:

An error has occurred.
0 Property autocomplete not found in Joomla\Component\Users\Administrator\DataShape\DataShapeObject

Could you please provide guidance on resolving this error ?
My website: https://www.oriental-bowl.com/

Regards

3 replies

Paul Frankowski Senior Staff

Hi Sarah,

as you know from our Support Policy - Joomla issues/bugs are beyond Joomshaper support.

Please ask hosting support to delete current site files (important!) and recover website backup from morning hours or yesterday.

Sarah Asked this

Thank you Paul for your help.

I've followed your advice and restored the website from a backup as suggested. Unfortunately, the issue remains unresolved. The error persists after accessing the administration:

"An error has occurred. 0 Property autocomplete not found in Joomla\Component\Users\Administrator\DataShape\DataShapeObject. Return to Dashboard."

I believe the issue might be related to the activation of Two Factor Authentication in Joomla

regards

Paul Frankowski Senior Staff

Probably, in that case make research on: forum.joomla.org

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