Unable To Access Administration - Question | JoomShaper
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Unable To Access Administration

S

Sarah

Template 1 year ago

Hello, I recently upgraded my Joomla site to version 5 and encountered an error in the administration section related to the template.

Error Message:

An error has occurred.
0 Property autocomplete not found in Joomla\Component\Users\Administrator\DataShape\DataShapeObject

Could you please provide guidance on resolving this error ? My website: https://www.oriental-bowl.com/ Regards

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3 Answers
Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 1 year ago #141882

Hi Sarah,

as you know from our Support Policy - Joomla issues/bugs are beyond Joomshaper support.

Please ask hosting support to delete current site files (important!) and recover website backup from morning hours or yesterday.

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S
Sarah
Accepted Answer
1 year ago #141891

Thank you Paul for your help.

I've followed your advice and restored the website from a backup as suggested. Unfortunately, the issue remains unresolved. The error persists after accessing the administration:

"An error has occurred. 0 Property autocomplete not found in Joomla\Component\Users\Administrator\DataShape\DataShapeObject. Return to Dashboard."

I believe the issue might be related to the activation of Two Factor Authentication in Joomla

regards

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 1 year ago #141893

Probably, in that case make research on: forum.joomla.org

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