Helix menu builder does not save changes - Forum | JoomShaper
Solved Helix Framework

Helix menu builder does not save changes

Asked by Karen Dunne 4 years ago Last activity 4 years ago

When making edits to a mega menu, the changes are not being saved. Please see this screen recording of an example. It doesn't matter what changes I make, after clicking save in the item and save in the Helix, the changes are not reflected when I go back into the menu item.

https://screencast-o-matic.com/watch/cr6uboVlYTS

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Toufiq Senior Staff
4 years ago

Hi there, 

Thanks for contacting us. Sorry for the inconvenience. Will you please provide me the Joomla administrator access to check the issue? I will check & get back to you soon. 

-Thanks

Karen Dunne Asked this
4 years ago · edited 
Thank you Toufiq.

Credentials added.
Keith Doney
4 years ago

Is there a resolution to this issue? We have been experiencing the same issue. We find that if you wait for a while (maybe 5 minutes or more) the changes are reflected. Flushing cache doesn't seem to be a reliable method of dealing with this update lag.

Toufiq Senior Staff
4 years ago

@Keith Doney Please create new forum post with the details of your issue. Thanks

Karen Dunne Asked this
4 years ago

Hi Toufiq,

I apologize for my delay in reply. The notification that you answered went into spam but when Keith added his comments I saw it.

The backend credentials with super admin permissions were included above. Can you pull a backup from there (Akeeba is already installed). If you prefer FTP access to grab a backup file, just let me know.

Also, in your request was to give you a backup: how could I have done that other than giving admin access to the site? There is no option to add attachments to support tickets.

Toufiq Senior Staff
4 years ago

Your administrator URL doesn't work. Can you check please & let me know. Thanks

Karen Dunne Asked this
4 years ago

Oops, I apologize. I see that there was a typo in the admin URL. It has been corrected.

Toufiq Senior Staff
4 years ago

System - Tassos.gr GeoIP Plugin & System - EngageBox plugin occurred the problem. Now it has been disabled and works fine. Thanks

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