Refund - Question | JoomShaper
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Refund

HH

Hans van Heertum

Helix Framework 3 years ago

I have been asking you for a number of weeks to refund me. So far you refused to do so.

In the next edition of my blog for European entrepreneurs I will publish this warning.

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Warning for Joomshaper Bangladesh based company Joomshaper offers software to entrepreneurs for building websites. They guarantee that their software works. If not you get your money bank. In fact they never refund you. Some of their softwares does not work and they do not refund you. Be aware for Joomshaper.

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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 3 years ago #83625

Hi Hans van Heertum,

I'm really sorry to hear about your experience!

May I have the forum post link and/or email thread where you raised a refund request, please?

And kindly give me the Invoice ID or Gateway subscription ID from your invoice.

Best Regards

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‏‏‎ ‎J‏‏‎‎e‏‎‏‏‎‎n‏‏‎‎s W.‏‏‎
‏‏‎ ‎J‏‏‎‎e‏‎‏‏‎‎n‏‏‎‎s W.‏‏‎
Accepted Answer
3 years ago #83634

@Rashida

https://www.joomshaper.com/forum/question/16916

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 3 years ago #83682

Hello Hans van Heertum

Apology for your experience with us. Your plan has been refunded. Thank you for your patience and co-operation.

Have a good day!

Best regards

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