Solved Helix Framework

Error Messages in Gazette Template Options

Asked by Sean Carney 4 years ago Last activity 3 years ago

I have a couple ticket open that appear to possibly be framework bugs. I am not sure but I did have some little warning error messages. So, I decided to update the following to the latest and greatest with fresh installs:

Joomla 4.2.4
SP Page Builder Pro 3.8.9
Gazette template 2.0.1
Helix Ultimate 2.0.11

I then turned on Maximum debugging and recorded the following warnings in the administrator backend as I opened the Template Options for Gazette.

Deprecated: json_decode(): Passing null to parameter #1 ($json) of type string is deprecated in /mnt/data/vhosts/casite-697718.cloudaccess.net/httpdocs/plugins/system/helixultimate/src/Core/HelixUltimate.php on line 1194

Warning: Attempt to read property "fontFamily" on null in /mnt/data/vhosts/casite-697718.cloudaccess.net/httpdocs/plugins/system/helixultimate/src/Core/HelixUltimate.php on line 1196

Warning: Attempt to read property "fontFamily" on null in /mnt/data/vhosts/casite-697718.cloudaccess.net/httpdocs/plugins/system/helixultimate/src/Core/HelixUltimate.php on line 1198

Warning: Attempt to read property "fontSubset" on null in /mnt/data/vhosts/casite-697718.cloudaccess.net/httpdocs/plugins/system/helixultimate/src/Core/HelixUltimate.php on line 1200

Deprecated: trim(): Passing null to parameter #1 ($string) of type string is deprecated in /mnt/data/vhosts/casite-697718.cloudaccess.net/httpdocs/plugins/system/helixultimate/src/Core/HelixUltimate.php on line 1200

Warning: Attempt to read property "fontFamily" on null in /mnt/data/vhosts/casite-697718.cloudaccess.net/httpdocs/plugins/system/helixultimate/src/Core/HelixUltimate.php on line 1211

Deprecated: json_decode(): Passing null to parameter #1 ($json) of type string is deprecated in /mnt/data/vhosts/casite-697718.cloudaccess.net/httpdocs/templates/shaper_gazette/features/logo.php on line 60

I am wondering if this might help explain some of the problems I am encountering which are stopping me from my site development progressing.

I am using the Gazette template.

Accepted answer

Marked as the solution

Toufiq Senior Staff

3 years ago

Please watch the video.

30 more replies

Toufiq Senior Staff

3 years ago

Hi there,

Thanks for contacting us. Sorry for the inconvenience. I have checked your site and no problem found.

https://prnt.sc/rPS6tDdHfE_G

-Thanks

Sean Carney Asked this

3 years ago · edited

Hmmm... please check my other two tickets and you will see the problems outlined in pretty good detail. The picture you provided shows the site broken. The megamenu is missing. It can be create but then as soon as we use the SP Page Builder Pro and assign a module to a row, the Megamenu is removed. But, don't try to fix it here. Again, the other tickets provide detail. Hopefully the problem is not created by us.

BTW, are those HelixUltimate.php error messages that I provided for you inconsequential?

Also, Welcome Back! I tried multiple times today to reply to you but apparently you had a firewall blocking access. :-) I am happy to see your site accessable again.

Sean

Toufiq Senior Staff

3 years ago

Please share your another forum post URL to check the issue. Thanks

Sean Carney Asked this

3 years ago

https://www.joomshaper.com/forum/question/19215

https://www.joomshaper.com/forum/question/19114

Toufiq Senior Staff

3 years ago

Already our team is engaged with you.

Sean Carney Asked this

3 years ago

Indeed. I believe I am in good hands and will be reporting and and hopefully closing all these tickets soon.

Sean Carney Asked this

3 years ago

BTW, I still do see the following errors when I launching the template from the backend.

Warning: Attempt to read property "fontFamily" on null in /mnt/data/vhosts/casite-697718.cloudaccess.net/httpdocs/plugins/system/helixultimate/src/Core/HelixUltimate.php on line 1196

Warning: Attempt to read property "fontFamily" on null in /mnt/data/vhosts/casite-697718.cloudaccess.net/httpdocs/plugins/system/helixultimate/src/Core/HelixUltimate.php on line 1198

Warning: Attempt to read property "fontSubset" on null in /mnt/data/vhosts/casite-697718.cloudaccess.net/httpdocs/plugins/system/helixultimate/src/Core/HelixUltimate.php on line 1200

Warning: Attempt to read property "fontFamily" on null in /mnt/data/vhosts/casite-697718.cloudaccess.net/httpdocs/plugins/system/helixultimate/src/Core/HelixUltimate.php on line 1211

Is this something that you need to know?

Thanks, Sean

Toufiq Senior Staff

3 years ago

Did you change administrator access?

Sean Carney Asked this

3 years ago · edited

I have no idea how the user that I created for you disappeared. I just rolled back to a backup from 5 days ago which included your super user account.

It is not a big deal to do this since we have made no progress in all these five days so all of my tickets are still valid. I will put into the hidden content the software versions for everything momentarily.

I wonder if we need to roll back to PHP 7.4.33 in case the problems are happening because Gazette is not compatible with PHP 8 as I have seen some people in your forum suggest. That is probably not correct but I am getting desperate and would consider it even though PHP 7.4 reaches end of life in two weeks.

Toufiq Senior Staff

3 years ago

Is it possible to join my computer using remote desktop application? If yes, Please install the anydesk application and let me know.

Sean Carney Asked this

3 years ago

Yes

Toufiq Senior Staff

3 years ago

Please join

Sean Carney Asked this

3 years ago

I will install that now. Found it at Anydesk.com and I will connect to you shortly.

Toufiq Senior Staff

3 years ago

Check the hidden content

Sean Carney Asked this

3 years ago · edited

I can see your screan but unable to reply to you there. I joined the chat window at joomshaper but I believe you want me to sign up to another chat service?

Toufiq Senior Staff

3 years ago

Please open your chat option

Sean Carney Asked this

3 years ago

Thanks for the time you spent today downloading a copy of my site and confirming the existence of the error messages, not just on my host's server! :-)

Toufiq Senior Staff

3 years ago

I will try to manage a solution as soon as possible.

Toufiq Senior Staff

3 years ago

Hi there, Do you have backup of Joomla 3? If yes, then share your Joomla 3 backup. I will update Joomla 4 from my end. Thanks

Toufiq Senior Staff

3 years ago

Developer team also mentioned that database has modified. That's why need to check Joomla 3 version. Thanks

Toufiq Senior Staff

3 years ago · edited

Are you there? I think found the solution.

Sean Carney Asked this

3 years ago

I am here. I am going to login to my host backend right now to figure out how to give you PHPMyadmin access.

Sean Carney Asked this

3 years ago

I do have a backup from before I upgraded to Joomla 4 if you really need that. That was taken before I copied the Gazette Template files, SP Page Builder layouts, etc...

Toufiq Senior Staff

3 years ago

Please join remote desktop. I will tell you what have to do. Thanks

Sean Carney Asked this

3 years ago

MySQL Administrator:

Toufiq Senior Staff

3 years ago

Database login URL, please.

Sean Carney Asked this

3 years ago

Toufiq, If you want, I can create another copy of the site from before I upgraded to Joomla 4 and before I did any installs of your template, template settings, etc.... I would created it at a new site.

Toufiq Senior Staff

3 years ago

Just need to edit a database. Then your problem will be solved. If you want to see live i can share. Give me 10 min. Thanks

Sean Carney Asked this

3 years ago

The video was very helpful and our problem is resolved. Thank you so much for your help. This also appears to have fixed some other problems in other tickets as well.

Toufiq Senior Staff

3 years ago

Thank you