Hi there,

Thanks for contacting us. Sorry for the inconvenience. I have checked your site and no problem found.

https://prnt.sc/rPS6tDdHfE_G

-Thanks

Hmmm... please check my other two tickets and you will see the problems outlined in pretty good detail. The picture you provided shows the site broken. The megamenu is missing. It can be create but then as soon as we use the SP Page Builder Pro and assign a module to a row, the Megamenu is removed. But, don't try to fix it here. Again, the other tickets provide detail. Hopefully the problem is not created by us.

BTW, are those HelixUltimate.php error messages that I provided for you inconsequential?

Also, Welcome Back! I tried multiple times today to reply to you but apparently you had a firewall blocking access. :-) I am happy to see your site accessable again.

Sean

Please share your another forum post URL to check the issue. Thanks

https://www.joomshaper.com/forum/question/19215

https://www.joomshaper.com/forum/question/19114

Already our team is engaged with you.

Indeed. I believe I am in good hands and will be reporting and and hopefully closing all these tickets soon.

BTW, I still do see the following errors when I launching the template from the backend.

Warning: Attempt to read property "fontFamily" on null in /mnt/data/vhosts/casite-697718.cloudaccess.net/httpdocs/plugins/system/helixultimate/src/Core/HelixUltimate.php on line 1196

Warning: Attempt to read property "fontFamily" on null in /mnt/data/vhosts/casite-697718.cloudaccess.net/httpdocs/plugins/system/helixultimate/src/Core/HelixUltimate.php on line 1198

Warning: Attempt to read property "fontSubset" on null in /mnt/data/vhosts/casite-697718.cloudaccess.net/httpdocs/plugins/system/helixultimate/src/Core/HelixUltimate.php on line 1200

Warning: Attempt to read property "fontFamily" on null in /mnt/data/vhosts/casite-697718.cloudaccess.net/httpdocs/plugins/system/helixultimate/src/Core/HelixUltimate.php on line 1211

Is this something that you need to know?

Thanks, Sean

Did you change administrator access?

I have no idea how the user that I created for you disappeared. I just rolled back to a backup from 5 days ago which included your super user account.

It is not a big deal to do this since we have made no progress in all these five days so all of my tickets are still valid. I will put into the hidden content the software versions for everything momentarily.

I wonder if we need to roll back to PHP 7.4.33 in case the problems are happening because Gazette is not compatible with PHP 8 as I have seen some people in your forum suggest. That is probably not correct but I am getting desperate and would consider it even though PHP 7.4 reaches end of life in two weeks.

Is it possible to join my computer using remote desktop application? If yes, Please install the anydesk application and let me know.

Yes

Please join

I will install that now. Found it at Anydesk.com and I will connect to you shortly.

Check the hidden content

I can see your screan but unable to reply to you there. I joined the chat window at joomshaper but I believe you want me to sign up to another chat service?

Please open your chat option

Thanks for the time you spent today downloading a copy of my site and confirming the existence of the error messages, not just on my host's server! :-)

I will try to manage a solution as soon as possible.

Hi there, Do you have backup of Joomla 3? If yes, then share your Joomla 3 backup. I will update Joomla 4 from my end. Thanks

Developer team also mentioned that database has modified. That's why need to check Joomla 3 version. Thanks

Are you there? I think found the solution.

I am here. I am going to login to my host backend right now to figure out how to give you PHPMyadmin access.

I do have a backup from before I upgraded to Joomla 4 if you really need that. That was taken before I copied the Gazette Template files, SP Page Builder layouts, etc...

Please join remote desktop. I will tell you what have to do. Thanks

MySQL Administrator:

Database login URL, please.

Toufiq, If you want, I can create another copy of the site from before I upgraded to Joomla 4 and before I did any installs of your template, template settings, etc.... I would created it at a new site.

Just need to edit a database. Then your problem will be solved. If you want to see live i can share. Give me 10 min. Thanks

The video was very helpful and our problem is resolved. Thank you so much for your help. This also appears to have fixed some other problems in other tickets as well.

Thank you