Hi Paul, yes I can see that you have replied to two of my questions within 10 minutes. Thanks. I feel like this may have been to prove a point on how efficient support is, or perhaps the questions were very easy to answer? In any case, its extremely rare to receive such prompt support.
I dont think it's reasonable for us (customers) to expect a response in 10 minutes. I would happily wait longer, providing the response was quality and not simply 'give me admin access'. I have provided this on numerous occasions and still not received a reply.
Nobody wants support from a bot. We understand you're human, but so are we, and we have services that we provide to clients that are vital. Slow response from support means unhappy clients, which means unhappy customers.
I'd still appreciate an answer to my question though.