Hi there!

Sorry to hear that...

Why there are two sets of them? https://share.cleanshot.com/ckVyQmKH

However, I can share your article to facebook. What is not working actually? Can you share a screencast video to illustrate the issue you are facing during share?

Best Regards

Hello and thanks for your intervention. There were two share components because I had added an external one to try to bypass the system. Actually I also tried with another plugin but it doesn't work. When I click for example on the button to share on facebook what you see in the screenshot appears. (I see the facebook screen but not the article that I have to disclose). Thanks for your help!!!

screenshot is here: https://imgur.com/a/cjlatNF

Hi,

Did you check and set these open graph settings, already?

https://www.joomshaper.com/documentation/helix-framework/blog#blog-details

https://www.joomshaper.com/forum/question/15627

https://www.joomshaper.com/blog/social-snippet-open-graph

https://www.joomshaper.com/forum/question/6871

Best Regards

I try now to set... but maybe i've a lot of problem. I show two attach

https://imgur.com/a/Ibvy8e5

Hi! In the attachment you can see my backend. I don't know, should I update the template?

I uploaded webfonts.json but nothing changed.

The other components are ok. (Only one calendar is in an old version but it probably doesn't matter)

Thanks for your answers. I really appreciate them!

How can I proceed to solve?

https://imgur.com/a/xCCemEm

Hello,

Was your article share issue solved with the open graph enabling option at the first place?

Kindly, share your admin access to check issues better. Please keep a full site backup before sharing the access. And any sensitive information you would share, should be in the hidden content box.

Best Regards

Thank you so much!! in the hidden section you can find your account :)

Hi, I provided you with the credentials as you asked, but I haven't received any response. I kindly ask for your help because I don't know what to do. Can you give me some advice?

Hello diego,

Sorry for the delay.

Did you try the indicated part of the following doc, already?

https://www.joomshaper.com/documentation/helix-framework/troubleshooting-faq#missing-language-phrases-in-helix-after-joomla-update

I was also asked if the main issue of your article sharing was solved with the open graph settings or not?

https://www.joomshaper.com/documentation/helix-framework/troubleshooting-faq#shared-in-a-facebook-article-s-dont-have-an-image-or-have-the-old-title

Best Regards

Hi! i test mi article url with facebook tool.

The answer is: "This response code could be due to a robots.txt block. Please allowlist facebookexternalhit on your sites robots.txt config to utilize Facebook scraping"

https://developers.facebook.com/tools/debug/?q=https%3A%2F%2Fwww.inzaion.com%2Fblog-1%2Fil-blog-di-luca-nali.html

What can i do to solve?

in my root i have this file: robot.txt.dist and his content is:

If the Joomla site is installed within a folder

eg www.example.com/joomla/ then the robots.txt file

MUST be moved to the site root

eg www.example.com/robots.txt

AND the joomla folder name MUST be prefixed to all of the

paths.

eg the Disallow rule for the /administrator/ folder MUST

be changed to read

Disallow: /joomla/administrator/

For more information about the robots.txt standard, see:

https://www.robotstxt.org/orig.html

User-agent: *

Disallow: /administrator/

Disallow: /api/

Disallow: /bin/

Disallow: /cache/

Disallow: /cli/

Disallow: /components/

Disallow: /includes/

Hi Rashida, sorry if I’m bothering you, but it is of vital importance for me to be able to share the posts from the website. I tried following your advice, but I can’t seem to achieve anything. I kindly ask for your help once again.

Hi Diego,

Apology for the unwanted delay.

Can I have your FTP access to adjust the template language files?

Best Regards

You are using PHP 8.3 there, it will be better if you lower the version to 8.1 or 8.2.

You have to put the article image in the blog media tab as featured image:

https://share.cleanshot.com/VZfPjZQ7

Facebook App ID and Twitter Username may be needed.

Please fillup these options:

Screenshot from your site: https://share.cleanshot.com/cVghK41c

Screenshot from my local: https://share.cleanshot.com/TpYgq5wV

I am asking my employer for the Facebook ID right now. Fingers crossed!

Hi! I noticed that you weren't able to fix the font. Did you have any issues with the FTP? Let me know. In the meantime, I'm waiting for my employer to give me his Facebook ID. What else can I do in the meantime? Thanks again for everything. Let me know!

Hi! Have you some good news form me??

Let me know!

Diego