Video Mp4 - Question | JoomShaper
🎃 Halloween Sale is Live! Get 35% OFF on all plans. Sale ends soon! Get Offer

Video Mp4

TH

Taco Hoppener

SP Page Builder 7 months ago

video, I have an mp4 as header. Only I don't hear any sound. If I change Mute Video then the video is gone. How can I get sound

0
4 Answers
Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 7 months ago #188862

Hello Taco Hoppener,

Thank you for reaching out to our technical support forum. I’m sorry to hear about the trouble you’re experiencing. Rest assured, I will look into this issue for you and work to resolve it as quickly as possible.

If you could kindly provide any additional information regarding the issue, it would greatly help me investigate and address it more efficiently. Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup before sharing.

Best regards

0
TH
Taco Hoppener
Accepted Answer
7 months ago #188873

login

0
TH
Taco Hoppener
Accepted Answer
7 months ago #188931

it works. in the backoffice if you turn off mute video then nothing works anymore. video also gone. in front edit i turned off mute video and now also plays sound.

0
Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 7 months ago #189034

It looks like the problem is solved. If the answer resolved your query, you can mark it as accepted to help close the post and guide others with similar questions. There is a button to accept answers after each comment.

If there's anything else you need assistance with, feel free to let us know!

0