Easystore - "collections" Causes "500 - Error" - Question | JoomShaper
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Easystore - "collections" Causes "500 - Error"

S

Seppe

EasyStore 5 months ago

Good evening When trying to create a collection , I get a "500 - whoops looks like somethiing went wrong" error.!

I use Joomla 5.3.0 with the "trove" template. https://freeimage.host/i/3OXCPNS

My EasyStore admin component is version 1.4.3. Trying to upgrade to 1.5.0 also gives an error. https://freeimage.host/i/3OXC6R2 When I click on the link, I get a blank window with the note that "the entry to www.joomshaper.com" is refused

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4 Answers
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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 5 months ago #192066

Hello,

Thanks for reaching out to us. Could you please share temporary administrator access to your Joomla backend? You can provide the credentials securely in the hidden content section. Also, please take a full backup of your site before we make any changes.

Once I have access, I’ll investigate further and see what’s causing the issue. Let me know once you’ve shared the details!

Best Regards,

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S
Seppe
Accepted Answer
5 months ago #192100

Good morning See credentials below.

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S
Seppe
Accepted Answer
5 months ago #192103

I just checked one more. the "collections" and the EasyStore-update still give errors.

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 5 months ago #192128

The issues were caused by outdated Paddle and Stripe plugins. I’ve updated both of them.

Please check now and let me know if everything works as expected.

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