Hi there!

Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused.

To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.

Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.

Looking forward to your response.

Best regards

Perfect, I use a live staging

Apologies for the delayed response over the weekend. To help us better understand and resolve the issue, could you please share a screen recording demonstrating the problem?

Thank you for your cooperation.

I can only upload images via links. Please enable file uploads for me. Always refer to the staging version, not the live site.

Please use files.fm/ to share images or videos

Ok

Could I have an update? Do you have all the information you need?

Apologies for the inconvenience. Unfortunately, I was still unable to identify where the issue is occurring. Additionally, the link you provided in this comment (www.joomshaper.com/forum/question/44113#qa-answer-220224) is returning a 404 error, so I’m unable to review it.

Could you please check the link or share the correct one so I can investigate further?

You can use this link.

More generally, since the upgrade to Joomla 5, the Shaper Educon template has been showing several issues. Neither the EasyStore cart nor the LMS plugin cart are working correctly (they always appear empty). Additionally, course lessons are not being displayed within the LMS. However, if I switch to the Cassiopeia template, everything works perfectly. I urgently need these issues resolved; as it stands, none of the plugins I've configured for product sales are functioning correctly with this template.

Can I take a full backup of your site?

I apologize for the inconvenience caused. Could you please check now and let me know if the issue is resolved on your end?

Looking forward to your response.

Best regards

Hi, The issues are resolved, the LMS and EasyStore carts are now working correctly; however, the issue remains where LMS lessons are not being displayed even though they are associated with the course. The lessons show up fine when I use Cassiopea.

It's really a shame that EasyStore doesn't support file downloads. I'm forced to use HikaShop for this. Isn't there any way to integrate a file download after purchase within EasyStore? Here is a video link of the issue.

Thank you for the update.

First of all, please accept our apologies for the inconvenience. Regarding the LMS lessons not being displayed, could you please share the course link where the issue is occurring? This will help us review the setup and investigate the problem more accurately.

Regarding the EasyStore question, unfortunately EasyStore does not support file downloads after purchase. The extension was specifically designed for physical product e-commerce, and therefore digital/virtual product delivery (such as downloadable files) is not included in its current feature set.

In many cases, a single extension cannot fulfill every possible requirement. The decision to keep EasyStore focused on physical products was made intentionally to maintain a streamlined and stable e-commerce workflow. For selling downloadable products, using a dedicated solution such as HikaShop is currently the recommended approach.

Thank you for your understanding, and please share the course link so we can further investigate the LMS lesson display issue.

Kind regards

Ok, Below is the link to the sample course:

Hello, Do you have any updates?

Hello,

Apologies for the inconvenience and the delayed response over the weekend and the ongoing Eid holiday.

Could you please check again and confirm if the issue has been resolved on your end?

Thank you for your patience.

Hello, The problem seems solved. Thank you