Hi there!

Sorry for your experience.

Would you please try this?

https://www.joomshaper.com/documentation/helix-framework/troubleshooting-faq#i-cannot-save-template-settings

Best regards,

thnx there is no rocket loader script on website no new extensions that can cause this issue

I had already added <IfModule mod_security.c> SecFilterEngine Off SecFilterScanPOST Off </IfModule>

to htaccess file

so what to do now?

I have just updated the helix plugin but no positive effect about saving the template

Hello,

I hope you’re doing well. I’m sorry for the experience you’ve had so far.

To look into this issue more closely, could you please share temporary Super Admin access (inside the hidden content box)? I’ll check this and update you as soon as possible.

Please make sure to keep a full site backup before sharing the credentials, just to be safe.

Best regards,