On editing a page on the web the page itself disappears and I cannot make any changes.
https://www.geotech.nl/en/markets/cosmetics/msc-geopearl-c-pearlescent-pigments
On editing a page on the web the page itself disappears and I cannot make any changes.
https://www.geotech.nl/en/markets/cosmetics/msc-geopearl-c-pearlescent-pigments
Hello
Apologies for the inconvenience.
Could you kindly take a moment to check out the following documentation links below?
These are helpful:
Also, kindly recheck the technical requirements and PHP settings from the link below as well:
Please do let me know if the issue still persists.
It´s only on that one page where it is not working, an all other pages we have not seen a problem yet.
Please share your administrative access with us, use the hidden mode to share the log in credentials.
Ok
Any update yet?
Hello
Thank you for your patience. Could you kindly share in a bit more details on where you are facing the issue? The frontend editor looks alright from my end now. If you could please share a screenshot or a video that would be helpful for me to understand the problem better.
The page as initially mentioned cannot be editted https://www.geotech.nl/en/markets/cosmetics/msc-geopearl-c-pearlescent-pigments
On this video you can see the page itself totally collapses when you do the fontend edit
https://drive.google.com/file/d/14a1d2li-VlQ8KrZDJrqSIKC4V6CxaRiW/view
On the backend you see all the items on the page and you can edit them, but not on the frontend.
Hi, yes I´m patient but it seems nothing happens. Can you please take a look at this?
Thank you for your patience and sharing the video. Our senior agent is looking into the issue, we appreciate your cooperation very much.
Please check now. Thanks
Thank you very much, it is solved. Anything we did wrong or just a glitch in the system?
You are most welcome and thank you very much for your cooperation.
The Page Builder had been updated to the latest version.