Hello Nigel Hancock

Please share a screenshot of your issue to understand it better. Take a screenshot and share via any platform. For example: Lightshot or Imgur

Best regards

Here you go

https://imgur.com/a/MgQBGGr

can someone please answer this

thanks

I have tried but could not get your issue. Please include a screencast of the whole process.

i sent a link to images above

I have added a product from product details page and found no issues on the checkout page.

it is not the checkout page that is the problem, on the item Royal Signals try and view the link when you hit the title and not the Quick Add button, nothing shows, but all the other products work

Come on, this is a joke, I sent a link to an image a week ago and still you ask for it again and when I reply no answer, what am I paying for?

The link to the image is https://imgur.com/a/MgQBGGr

PLEASE RESPOND

Apology for the inconvenience. Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup with you before sharing.

Details sent

Please take a full site backup with Akeeba Backup in ZIP format and share here. Follow this tutorial. I will check it on my localhost.

Forget it, I cannot believe that it has taken so long to get to this point, your support sucks, it has taken over 2 weeks.

I shall no longer be using your software, I am very disappointed that despite giving you login access you are still asking me to jump through hoops, why can't you see the problem/make a backup yourself ?

I am on holiday in a week, and with your speed of reply do not think I will get an answer before I leave. Shocking service for a paid product.