how can i make it so i can actually use the admin panel in SP Page Builder 5 any version? and any site i have it on. When saving, duplicating, renaming, anything if you save it and then go back to sp page builder admin it never reflects the actual save or rename or any edits unless you clear browser history? and if you dont clear browser history and you re-open something it then clears out the changes or edits that you made? how can i fix this? or what are the steps to fix this?
Staff replied
SP Page Builder
SP Page Builder 5 admin panel saving issue
Asked by Co3Red1
3 years ago
Last activity 3 years ago
15 replies
Toufiq Senior Staff
Hi there,
I appreciate you reaching out. I sincerely apologize for this oversight. Will you please provide me the Joomla administrator access to check the issue? I will check & get back to you soon.
Note: Please capture a screencast video about the full scenario.
-Thanks
Co3Red1 Asked this
Videos attached in hidden content...
Toufiq Senior Staff
Username and password do not match or you do not have an account yet.
Co3Red1 Asked this
sorry try the new provided login info... thanks
Toufiq Senior Staff
I have downloaded your site backup and checked on my side. It works fine.
Co3Red1 Asked this
so with every single site i have on my server that has sppb 5 the same thing happens why would i have to clear my browser history everytime i make a change? that seems crazy it works on your end but not on mine???? there has to be something to this.... i can almost guarantee im not the only one?
Toufiq Senior Staff
Will you please check your site another hosting server to check the issue?
Co3Red1 Asked this
so i need to find another host and try on another hosting server??? i dont have another hosting server this is the only one i have??? if it is my host that is fine i can contact them but i find it hard to believe that me and others are having the same issue due to hosting issues? but maybe... im all ears for a fix...
Co3Red1 Asked this
https://www.joomshaper.com/forum/question/26143
https://www.joomshaper.com/forum/question/27292
https://www.joomshaper.com/forum/question/27239
https://www.joomshaper.com/forum/question/27219
https://www.joomshaper.com/forum/question/27240
https://www.joomshaper.com/forum/question/27221
https://www.joomshaper.com/forum/question/26989
just some of what i have found at quick search for similar issues with trying to save and changes not saving and then when you go back into a page all the old stuff is there and if you save it overrides all the work you just did and leaves you with not getting work done and major frustration...
Toufiq Senior Staff
I have checked your site on my localhost and testing server. It works on both sides. Will you please check it on your localhost and let me know? Thanks
Co3Red1 Asked this
same problem...... nothing has changed... is this a possible google browser issue?
Toufiq Senior Staff
Did you check on your localhost or another server? Thanks
Co3Red1 Asked this
i have checked on localhost not on another server i dont have another server to check on?
Toufiq Senior Staff
I have checked on your site the problem is on your server disk cache.
Please watch the video & you can contact your hosting provider. Thanks
Co3Red1 Asked this
I have watched the video and also contacted my hosting provider and they said it shouldnt have anything to do with them and that they don't see any cache issues causing any issues....???? there are many more questions like this on this forum there certainly has to be something more going on here... or if you know how or what i can tell the hosting company that is causing this? there most definitely has to be an issue with the new versions of sp page builder this never happened before with sppb 3.8.10 and after it went to sppb 4 and on this has been an issue...??? please help.... is super annoying to have to constantly clear my browser cache on all my sites that are using sppb5 and from now on i am forced to have to use only themes that use SPPB 3 alone which is like 2 maybe 3???
Toufiq Senior Staff
Can you provide me the hosting access? Thanks
Co3Red1 Asked this
info provided...
Toufiq Senior Staff
I will give you feedback by tomorrow. Thanks
Piotr Nowak
I have the same problem since last few weeks - no possibility to save.
Any working solution?
Installing v 3.8.10 works perfect on backend, but blows whole site.
This is not a solution, it causes more problems in my case.
Co3Red1 Asked this
however i can get this remedied will be a much needed relief and will help increase productivity by leaps and bounds I pretty much exclusively use joomshaper templates but its been very difficult lately with all the issues following the SPPB 4 release and continuing into SPPB 5. I can say with out a shadow of a doubt that SPPB 3 was your most efficient and useable page builder to date and if there was a way i could go back to that without completely destorying my new sites i would without hesitation. I can do so much more with that page builder than i can even think about doing with the newer versions. Just a heads up and words of constructive criticism... thanks for all that you do and much appreciated looking into this stuff. I just hope we can get this all figured out and move forward. thanks again.
Toufiq Senior Staff
If you are referring to version 3, I must say that Page Builder 2 had significant issues. Day by day, we have been making improvements from version 2 to 3. Furthermore, version 5 will include a backend, and we are working to make it more user-friendly. Also, Added new features on Page Builder 5. Thanks
Toufiq Senior Staff
I have added this code inside the .htaccess file. Please check now. It occurred for the server caching problem.
# DISABLE CACHING
<IfModule mod_headers.c>
Header set Cache-Control "no-cache, no-store, must-revalidate"
Header set Pragma "no-cache"
Header set Expires 0
</IfModule>
Piotr Nowak
Works for me.
Toufiq Senior Staff
Thanks for the confirmation. :)
Co3Red1 Asked this
YES...............!!!!! THANK YOU SO MUCH......
Toufiq Senior Staff
You are most welcome :)
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